Warranty Information
Our commitment to quality workmanship and your peace of mind
Last Updated: January 25, 2025
Our Commitment to Quality
At Island Heights Roofing, we take pride in delivering reliable and lasting work. All services are performed with skilled craftsmanship and trusted materials. Our warranties reflect our commitment to your long-term satisfaction.
Roofing Warranties
Workmanship Warranty
We offer a limited workmanship warranty on all new roofing installations, ranging from 1 to 5 years based on the contract terms at the time of signing. This warranty covers defects caused by improper installation and is not automatically transferable unless approved in writing.
Material Warranties
Roofing materials are covered under manufacturer warranties, which vary depending on the product line. Warranty documentation will be provided upon installation.
Roof Repairs
Roof repairs may carry a limited warranty of 90 days to 1 year, depending on the type of repair and materials used.
Painting Warranties
Interior Painting
Interior painting includes a 1-year limited warranty for workmanship and proper application under normal indoor conditions. This includes chipping, flaking, and peeling from poor adhesion.
Exterior Painting
Exterior painting includes a 1-year limited warranty against cracking, peeling, and blistering caused by faulty workmanship. Normal fading over time is expected and not covered under warranty.
Warranty Exclusions
What Is Not Covered
Warranties do not cover damages or issues caused by:
- Neglect, poor maintenance, or misuse
- Third-party repairs or alterations
- Normal wear and tear or material aging
- Acts of God including hail, lightning, floods, tornadoes, high winds, fire, or other natural disasters
- Structural shifting, settling, or foundation issues
- Improper ventilation or drainage unrelated to our work
How to File a Warranty Claim
Claim Process
- Email us at [email protected] or call (254) 922-1555
- Provide your name, service address, original invoice or contract, and a detailed description of the issue
- Include photos if possible to speed up the assessment
- Our team will schedule an inspection and determine coverage eligibility
Warranty Transfers
Transfer Requirements
Warranties are not automatically transferable. To request a transfer to a new property owner, submit a written request including:
- Original owner's name and address
- New owner's name and contact info
- Date of property transfer
- Copy of original invoice or contract
Warranty Questions?
Contact us about warranty coverage, eligibility, or transfer options